Customer Service Agent

Eskom Service Agent Customer Service Area x2 Re-Advert (Group Customer Services Division) Khayelitsha and Kraaifontein

Position : Service Agent Customer Service Area x2 Re-Advert (Group Customer Services Division) Khayelitsha and Kraaifontein Vacancy type: Internal

Task Grade : T10

Area of Speacialization : Customer Service

Department : Customer Relations Management

Business Unit : Customer Service Operations Unit (Western Cape)

Location : South Africa (Western Cape)

Reference Number : 50558267CR (1)

Closing Date : 09 June 2017

Minimum Requirements

Qualification(s):

• Relevant 3 year Diploma

Related Experience:

• 3 years Customer Service

Skills and Competencies

1) Bilingual/Multi-lingual

2) Counselling and conflict handling

3) Customer Service and marketing skills

4) Telephone skills

5) Computer skills

6) Communication and interpersonal skills

7) Stress Management skills

Key Responsibilities

• Directs the daily customer service activity operations
• Responsible for Customer Data
• Handle generic service activities
• Build a relationship between their customer base and “Eskom” via regular proactive interventions
• Conducts all conventional measurement and meter related tasks
• Processes all credit revenue and credit management processes
• Perform vending and prepaid activities
• Processing quotations and connections activities

Page Content
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

 
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“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised
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